KLAVIYOEmail & SMS retention for DTC brands

More subscribers into customers. More customers into repeat buyers.

MZ Growth builds and runs the retention system behind your store: Klaviyo flows, weekly campaigns, segmentation and honest reporting. You get one partner who owns the channel, so email stops being the thing you keep meaning to fix.

No obligation. You get a written list of gaps whether we work together or not.

Trusted partners

Brands we've worked with

Fragrance ForteMaison AsrarCozy Crew ClubWhite Rabbit EnergyKrabotSuper Speciosa
6core flows, each split by buyer and non-buyer
3–4campaign sends per week, planned a month ahead
7 daysfrom kickoff to a full account audit and roadmap
1 partnerfor strategy, design, copy and reporting
Sound familiar?

Most email programs don't have a copy problem. They have a system problem.

We set up flows once and never touched them again.

Default templates, one path for everyone, and no idea which emails actually make money.

Every campaign is a discount.

Customers learn to wait for the code, margins shrink, and the list gets less valuable every month.

Klaviyo says one number, Shopify says another.

UTMs switched off, codes leaking into attribution, and nobody sure what email is really worth.

We know email matters, we just don't have time.

Sends go out late or not at all, and the channel with your best margins gets the least attention.

You can't out-send a broken setup. We fix the system first, then grow it.

What we optimise

We don't chase open rates. We move customers to the next stage.

Every flow and campaign has one job: take someone from where they are now to the next step in their relationship with your brand.

01

Subscriber

  • Pop-up
  • Welcome series
02

First order

  • Browse abandon
  • Abandoned cart
03

Second order

  • Post-purchase
  • Cross-sell
04

Repeat customer

  • Replenishment
  • Winback
05

High-value customer

  • VIP segment
  • Early access
Services

End-to-end retention, handled.

Strategy, setup, design, copy, sending and reporting. One partner, so nothing falls between freelancers.

Automation

Flows & automations

Welcome, browse and cart abandonment, post-purchase, winback and sunset, each with buyer and non-buyer paths.

Campaigns

Campaign management

3–4 sends a week across launches, education, social proof, promotions and brand story. Seasonal series planned early.

Creative

Design & copywriting

Emails that look and sound like your brand, built from documented voice rules, type and banned words.

List growth

Pop-ups & sign-up forms

Offer testing, form timing and targeting that bring in subscribers who actually go on to buy.

Audience

Segmentation & deliverability

Engagement-based segments and sunset rules that keep you in the inbox and out of spam.

Data

Attribution & reporting

UTMs, discount-code hygiene and Shopify reconciliation, then a monthly report in plain language.

Testing

A/B testing

A running test plan on subject lines, offers, layouts and send times, so each month beats the last.

Channel

SMS

SMS flows and campaigns that complement email instead of repeating it.

Why MZ Growth

Your retention partner shouldn't need babysitting.

Typical freelancer or agencyMZ Growth
Starting point✕Jumps straight into templates✓Full audit and roadmap in week one
Flows✕One path for every subscriber✓Buyer and non-buyer splits on every core flow
Brand voice✕Generic "luxury" filler✓Written voice rules, type and banned words
Tracking✕Trusts whatever the dashboard says✓Checks UTMs, code leakage and Shopify match
Communication✕You chase them for updates✓Proactive monthly report and call
Client results

Revenue you can see in Klaviyo.

Figures taken straight from client Klaviyo dashboards, placed-order attribution, compared with the previous period of the same length.

UK brandMar 12 – Apr 11, 2026
£21,747

Klaviyo-attributed revenue in 30 days

+13,052% vs previous periodStore revenue +155%
Total store revenue
£218,262
Email share
9.96%
EU brandOct 18 – Nov 17, 2024
€168,710

Klaviyo-attributed revenue in 30 days

+343% vs previous periodStore revenue +107%
Share of store revenue
27.71%
From flows
99.48%
US brandOct 18 – Nov 17, 2024
$123,384

Attributed revenue, all from flows

+32% vs previous periodStore revenue +49%
Share of store revenue
19.13%
Per recipient
$4.13
UK brandMay 1 – 31, 2026
£31,646

Attributed revenue across email and SMS

+54% vs previous period
Share of store revenue
35.10%
From flows
89.49%
UK brandJun 15 – Aug 14, 2026
£15,570

Attributed revenue from email

+978% vs previous periodStore revenue +101%
Share of store revenue
37.53%
From flows
83.70%

Brand names withheld. Open any card to see the original Klaviyo report.

Client feedback

What clients say.

The email flows generated £21k+ in the first month. Highly recommend Moin for any DTC brand looking to grow through email.
Mohammad SFounder · Fragrance Forte
Our popups and flows generated £1,200 in just 2 days. Professional, strategic and great to work with.
MalekFounder · Maison Asrar
Great designs and solid strategy. Very easy to work with and understands our brand well.
ConorFounder · Cozy Crew Club
How we work

Audit. Build. Compound.

A clear first month, then steady improvement every month after.

Days 1–7

Audit

  • Full Klaviyo account review
  • Brand, customer and competitor research
  • Tracking and attribution check
  • Roadmap ranked by revenue impact
Days 7–30

Build

  • Pop-ups and sign-up forms
  • Core flows designed, written and live
  • Brand voice guide
  • First campaigns sent
Day 30+

Compound

  • Weekly campaign calendar
  • Ongoing A/B tests
  • New segments and flows
  • Monthly report and strategy call
MZ
Founder
Moin Zisun
Speciality
Klaviyo email, SMS & retention
Clients in
USA, UK, Canada, Australia, UAE and beyond
Meet the founder

Email that looks, sounds and sells like your brand.

MZ Growth was founded by Moin Zisun, a Klaviyo specialist who manages client accounts end to end: flow setup, campaign design, copywriting, segmentation and reporting. The focus is systems that are documented, tracking that gets checked, and flows built to keep running without constant attention.

The agency started with fragrance, skincare and beauty brands, where tone and presentation matter as much as the offer. Since then the work has grown to cover fashion and baby clothing, supplements and functional drinks, food and beverage, jewellery, pet care and consumer tech. Whatever you sell, there's a good chance we've already built flows and campaigns for a store like yours.

Ways to work together

Start with a build, stay for the growth.

Project

Flow build

A one-off project to put your core automations in place.

  • Account and list audit
  • Core flows designed, written and set live
  • Brand voice and design guidelines
  • Handover walkthrough
Most chosen

Monthly retainer

Your email channel, fully managed month to month.

  • Weekly campaigns, designed and written
  • Flow optimisation and A/B tests
  • Segmentation and deliverability care
  • Monthly report and strategy call
FAQ

Fair questions.

Which platforms do you work with?

Klaviyo is our main platform, on Shopify stores in particular. If you're on another platform, we'll tell you in the audit whether moving makes sense for you.

How soon will we see results?

Flows start working as soon as they're live, usually within the first month. Campaign results and testing gains build month over month.

Will the emails sound like our brand?

Yes. Before writing anything we document your voice, visual style and words to avoid, and every email is checked against that guide.

Is there a long contract?

Flow builds are fixed-scope projects. Retainers run month to month after the first period, so we keep your business by delivering.

What if email isn't our biggest problem?

Then the audit will say so. If the issue is your offer, your site or your ad spend, we'll point you to the right fix rather than sell you the wrong one.

Get in touch

Find out what your list could be earning.

Send your store link. We'll reply with a short audit of your Klaviyo setup and the first three things we'd fix.

DM on Instagram ↗